channel.wrapstarted.v0

Beta/Early Access Program

This API is in the Beta/Early Access Program and is still under development. If you are interested in using this API, please contact your Customer Success Manager or Account Manager. Participation in this pilot program is at the discretion of Product Management and not guaranteed.

Use of this API outside of the program is prohibited.

Description

This type of event indicates that an agent channel has entered the wrap phase.

The wrap phase begins at the same moment the agent channel's connected phase ends, so a channel.disconnected event will occur at the same time.

A notification will be sent at the moment the wrap phase of the of the channel lifecycle begins.

Example

Here is an example of a channel.wrapstarted.v0 notification:

{
   "specversion":"1.0",
   "type":"channel.wrapstarted.v0",
   "id":"2VejGqWZPqHXHVNcfUPUO8IASAp",
   "source":"/channel",
   "subject":"740109c1-12d5-430f-9543-131fe5c4edcb",
   "time":"2022-08-30T14:34:36.6134321Z",
   "datacontenttype":"application/json",
   "data":{
      "timestamp":"2022-08-30T14:34:36.088Z",
      "channel":{
		 "conversationId":"3e71f453-116a-3abc-7769-bc678ef6e080",
         "interactionId":"1371f451-116a-4abc-8869-bc678ef67070",
         "channelId":"740109c1-12d5-430f-9543-131fe5c4edcb",
         "party":{
            "role":"agent",
            "agentId":"1544",
            "userId":"ef71f453-556a-3abc-7769-bc678ef6e090"
         }
      }
   }
}

Properties

specversion — The version of the specification being used.
type — The type of event, which is channel.wrapstarted.v0. This comprises three parts: the entity performing the event, a description of the event, and the version of the event.
id — When combined with the source, forms a unique identifier for the notification. The format is a ksuid.
source — The type of event source.
subject — The subject of the event, which in this case is the channel. The value is the channel ID, which is a GUID.
time — An ISO 8601 UTC datetime representing the moment the notification was sent.
datacontenttype — The content type used by the data property.
data — The event payload.
- timestamp — An ISO 8601 UTC datetime representing the moment the channel entered the wrap phase.
  
  This is not the timestamp of when a notification related to this event was sent.
- channel — Provides some further information about the channel that has entered wrap.
  - conversationId — A unique identifier assigned to a conversation within VCC. The conversation ID is a GUID (Globally Unique Identifier) such as '4f27b3a1-6f02-4006-8b9d-5f6e1c1a8f65.
  - interactionId — The unique identifier of the interaction that the channel is part of. It is a UUID.
  - channelId — The unique identifier of the channel that has entered wrap. It is a UUID.
  - party — Provides some further information about the party on the channel.
    - role — The role of the party on the channel. Possible values are external, agent, monitor, and voicemail.
    - agentId — The ID for the party if they are an agent or monitor role.
    - userId — The ID for the user.