Title: User Admin  
Owner: Helen Griffith
Creator: Helen Griffith Jul 13, 2017
Last Changed by: Helen Griffith Jan 04, 2024
Tiny Link: (useful for email) https://docs-vcc.atlassian.net/wiki/x/sNe7DQ
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Vonage Contact Center Product Documentation (25)
    Page: _ExcerptCreateEditSchedule
    Page: _ExcerptCreateEditUser
    Page: _ExcerptRealTimeLegacyDeprecated
    Page: _ExcerptVCCProductAreas
    Page: _ExcerptWhatAreGroups
    Page: _ExcerptWhatAreSchedules
    Page: _ExcerptWhatAreUsers
    Page: Configuring groups
    Page: Configuring individual users
    Page: Configuring interaction monitoring in Vonage Premier for Service Cloud Voice
    Page: Configuring multiple users (using bulk actions)
    Page: Configuring schedules
    Page: Configuring skills
    Page: Configuring user licenses
    Page: Configuring virtual queues
    Page: Creating or editing multiple users from a CSV file
    Page: Creating Vonage Contact Center user accounts for existing Salesforce users
    Page: Setting up Vonage Contact Center users in Salesforce
    Page: Spring '19 Release
    Page: Spring '21 release
    Page: Summer '18 release
    Page: Summer '21 release
    Page: User Admin types and licenses
    Page: User administration in the Vonage Contact Center Admin Portal
    Page: Vonage Contact Center with VBC
Hierarchy
Children (9)
    Page: Supervisor permissions in User Admin
    Page: Accessing and finding your way around User Admin
    Page: Configuring individual users
    Page: Configuring groups
    Page: Configuring skills
    Page: Configuring schedules
    Page: Configuring user licenses
    Page: Configuring multiple users (using bulk actions)
    Page: Creating or editing multiple users from a CSV file
Labels
Global Labels (6)
Time Editor  
Jan 04, 2024 17:54 Helen Griffith View Changes
May 15, 2023 13:17 Helen Griffith View Changes
Nov 03, 2022 12:56 Helen Griffith View Changes
Jan 20, 2022 14:18 Helen Griffith View Changes
Jan 20, 2022 14:18 Helen Griffith  
Outgoing Links
Vonage Contact Center Product Documentation (18)     Page: _ExcerptWhatAreUsers
    Page: _ExcerptSkillLevelsRouting
    Page: _ExcerptWhatAreSkills
    Page: Setting up skills based routing
    Page: Configuring supervisor permission settings
    Page: _ExcerptWhatAreLicenses
    Page: Configuring schedules
    Page: _ExcerptWhatAreSchedules
    Page: Creation of multiple Vonage Contact Center user accounts from Salesforce
    Page: Configuring skills
    Page: Configuring multiple users (using bulk actions)
    Page: Configuring groups
    Page: _ExcerptWhatAreGroups
    Page: Automatic Call Distributor (ACD) or Universal Contact Distributor (UCD) applet
    Page: Creating or editing multiple users from a CSV file
    Page: Configuring admin and supervisor feature permissions
    Page: Configuring individual users
    Page: Configuring user licenses