The Analytics area of the Vonage Contact Center Admin Portal (VCC) presents historical data from your VCC account activity. Analytics consists of default and custom dashboards. Analytics is integrated with a Business Intelligence (BI) tool called Looker and uses its embedded view. Looker is Google's BI tool for visualizing and displaying data.

Analytics course

We now have a dedicated Analytics course in our Vonage Academy. For more information, see Analytics course.

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