_ExcerptWebRTCNoiseCancellation
Background noise is a significant problem in contact centers and affects both agents and customers. Customers may call in from wherever is convenient for them, contact centers can be noisy environments, and agents often work from home where background noise may be a problem. High-quality telephony devices and headsets will transmit every sound they pick up, even if that is not desirable. If enabled for your account, agents can turn on noise cancellation.
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