Title: Vonage Contact Center with VBC  
Owner: Helen Griffith
Creator: Helen Griffith May 01, 2019
Last Changed by: Helen Griffith Nov 01, 2023
Tiny Link: (useful for email) https://docs-vcc.atlassian.net/wiki/x/DYBoWw
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Vonage Contact Center Product Documentation (2)
    Page: Summer '19 Release
    Home page: Vonage Contact Center Product Documentation
Vonage Contact Center PILOT Product Documentation for Summer '21 (1)
    Home page: Vonage Contact Center PILOT Product Documentation
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Time Editor  
Nov 01, 2023 13:57 Helen Griffith View Changes
Mar 10, 2023 08:37 Helen Griffith View Changes
Dec 15, 2022 15:56 Helen Griffith View Changes
Dec 15, 2022 15:55 Helen Griffith View Changes
Jan 20, 2022 13:35 Helen Griffith  
Outgoing Links
Vonage Contact Center Product Documentation (54)     Page: Data Router applet
    Page: Call Recording applet
    Page: Call notifications in ContactPad
    Page: VoiceMail applet
    Page: Data Connector applet
    Page: Interaction Content
    Page: Announcement applet
    Page: Real-time Analytics
    Page: Editing Configuration (Account Settings)
    Page: Dial In Config applet
    Page: Menu - Tone applet
    Page: Prioritizing interactions
    Page: Call history in ContactPad
    Page: Audit Log
    Page: Dialled Number Router applet
    Page: Shim Calling applet
    Page: Breakouts
    Page: Reporting problems in ContactPad
    Page: IVR Set Menu Digit applet
    Page: IVR Set Menu String applet
    Page: Dynamic skill tagging
    Page: Changing your telephone number in ContactPad
    Page: ContactPad
    Page: Agent states in ContactPad
    Page: Changing the active interaction plan remotely
    Page: Interaction Plans Architect
    Page: User Admin
    Page: Set Whisper applet
    Page: Set Data Source applet
    Page: Configuring user access
    Page: Router - Time Based applet
    Page: Making and receiving calls in ContactPad
    Page: Skill Tagger applet
    Page: IVR Collect Digit applet
    Page: Call Connect Router (CCR) applet
    Page: Set SLA applet
    Page: IVR Data Collector
    Page: Listening to, viewing, and commenting on interaction content
    Page: Call distribution
    Page: Automatic Call Distributor (ACD) or Universal Contact Distributor (UCD) applet
    Page: Raising a Right to be Forgotten request for Vonage to process
    Page: Supervisor Monitoring
    Page: Callback applet
    Page: Take Message applet
    Page: Callback numbers
    Page: IVR Collect Digit String applet
    Page: Extended agent presence (calls) in ContactPad
    Page: Real Time (legacy)
    Page: IVR Collect Audio applet
    Page: Creating a post-call survey
    Page: Voicemail in ContactPad
    Page: Queue - Set Priority (QSP) applet
    Page: Call recording
    Page: Agreement based routing